DRB Systems – Oct 2021->Present

TSR (Technical Support rep)

Phone based Tech support (TS), plan to work my way to development.

They seem nice.

L1 tech responsibilities:

  • Site watch
    • Employee management
    • Basic Config/TS
  • Tunnel watch
    • Service Setup
    • Basic config/TS

February 2022 Promoted to L2 and took on a broader range of responsibilities. Passed the test first try

  • Club plans
  • Discounts
  • Hardware/Software swaps
  • House accounts

March 2022 Promoted to L3, I’m now trained/authorized to repair all of DRB’s current supported software. Also passed this test first try. One of the fastest L1 to L3 techs they have had.

  • ARM (Subscription plans setup and debug)
  • XPT (Express Pay terminal) Kiosk service and TS
    • Gate Setup and debug
    • Screen to Screen Event management (Transitions)
  • Prepaid Setup and debug (gift cards and promotions)
  • Networking
    • Wireless devices
    • Firewall Config
  • Report creation and debug
    • Billing
    • Usage/Sales
    • Loyalty

Other training IV taken there:

  • Washcaps (Intergrations with Gas station POS terminals)
  • VACTech (Intergrations with Vacuum payment devices)
  • Patheon (Next generation cloud based POS for car washes) August 2022

Have applied to several of there positions in development sofar, but have been unsuccessful. =/