Dial America 2008

Inbound/Outbound customer Service representative.

Worked with data-basing software and custom UI.

Outbound

6 month warm callback telemarketing. (PAIN)

Switched to inbound after disagreement with management. I’m not going to sell an elderly woman SirusXM radio when she thinks its Life Alert. Have some damn morals.

Inbound

Helped customers re-activate there existing subscriptions and manage the deals that customers got.

Reasons for leaving:

  • Clear differences between training material, and employer expectation.
  • “You are not paid to think.”